We want your shopping experience at Nieve Malandra's Boutique to be a VIP experience! We hope you love each item you receive; if not, we're here to help. Whether you need a different size, color, or item, we will gladly help you with an exchange within 30 days of purchasing. There are no refunds. If you have any questions, please email firstname.lastname@example.org.
• We accept Returns for exchanges only. Returns must be postmarked within 7 days from the delivery date stated on tracking information through usps.com. To look up the date simply input your tracking number through www.usps.com count 7 days from the delivery date Sundays do not count.
- Returns must be received unworn, unwashed, free of any stains and with the original tags attached and original packaging.
- A 5% re-stocking fee will be charged if items are not returned in original form and or without tags.
- Please include a copy of invoice stating the reason for return.
- Shoes must be returned in their original packaging and placed inside an additional protective shipping box. Damage to the shoes makes the shoes ineligible for return, and the shoes will be returned to you.
Jewelry, Bodysuits, Tights, undergarments or Final Sale items may not be returned or exchanged.
Returns are processed within 5-7 business days of receiving your return. Not including weekend or holidays.
If you would like to make an exchange, please send back your items following the instructions below:
1) We accept Exchanges postmarked within 7 days from the delivery date stated on tracking information through usps.com
2) Send back your return item(s) with a copy of invoice stating reason for return/request for exchange
3) If it is an even exchange for another size we will ship your item free of charge. If the item is available when return is processed, if not you will get a credit code and will be held responsible for paying shipping again on new item(s).
4) Credits are issued in the form of a code. You are given the amount of the item you paid for back in credit not including shipping and/or discounts used to make the purchase. When using your credit you must make sure that the item(s) you are getting is equal or greater then the credit code. Not including tax or shipping. (For Example: If your code amount is for $24 you have to get something that is $24 or more)
5) Credit codes can not be combined with other discount or promotional codes. Codes must be used all at once.
6) All sales are FINAL when an exchange is made
7) When your return is received and processed, we'll email you a notification. Once items are returned and a code is given you have 4 weeks to use it.
8) If a credit code is used the order will become final sale.
If you received a damaged item please contact us immediately with your name & order number so we can send out a replacement.
Call us at (310) 614-2426 or email email@example.com for questions or concerns.